Office Assistant Warranty Clerk

Tom Davis Chevrolet GMC is seeking a detail-oriented and customer focused Office Assistant/Warranty Clerk. The ideal candidate is organized, professional, dependable, and comfortable working in a fast-paced environment.

Key Responsibilities

Receptionist/Scheduler

• Answer incoming calls in a professional and friendly manner
• Assist with scheduling service appointments, confirmations, and follow-ups
• Update customer information in the dealership management system

Cash Handling & Transactions

• Process and post repair orders and parts tickets accurately (cash, check, credit/debit)
• Reconcile transactions and balance cash drawers daily

Warranty Processing

• Prepare and submit warranty claims accurately and in a timely manner
• Review repair orders for accuracy and compliance with General Motors policies
• Follow up on rejected or pending claims and resubmit as needed
• Maintain warranty documentation and records
• Communicate with service regarding warranty requirements
• Assist with tracking and monitoring claim status

Qualifications & Skills

• Knowledge of warranty claim processing and procedures is preferred
• Strong attention to detail and accuracy
• Ability to manage multiple tasks simultaneously
• Excellent communication skills, both verbal and written, with a focus on customer service
• Comfortable with phone communication and customer interaction
• Ability to work in a team environment
• Reliable attendance and a can-do attitude
• Proficient with spreadsheets and word documents
• Competitive Pay Based on Experience

If you are looking for a career that is both rewarding and challenging, then look no further! Apply today.